• About Hangpod

    The Hangpod is a personal project of passion for our family. Our older daughter developed infantile esotropia and had two surgeries before the age of two. During her recovery we explored different ways to help her to exercise her eyes and develop integrated coordination. One thing that seemed particularly helpful was gently swaying side to side or back and forth.

    Living through a wet New Zealand winter at the time of her second surgery had it’s own unique challenges – so we ultimately needed to have an indoor product. But it needed to be safe and fun for her too. We tried lots of different products, but never found one that we absolutely loved.

    The main problems we had were with durability and quality. When we saw how much her little sister and friends were enamoured with the idea of an indoor swing, we decided to explore building the best indoor product that we could. We wanted it to be a something that would offer kids unfettered joy and comfort. After over three years of prototyping and searching for manufacturing partner, we finally struck magic.

    We have uncompromisingly used the very best materials, a thick 240gms cotton fabric forms a cocoon around kids to create a floating cloud seat like no other. Our core desire is for this product to bring joy to as many kids as possible and that is reflected by our pricing philosophy. So please spread word of the Hangpod to as many kids as you can and share the joy.

  • Our guarantee

    We aim to have you absolutely delighted with your Hangpod and are happy to guarantee the quality of your Hangpod.

    On the very rare occasion that a product develops a manufacturers fault within a year of purchase, please contact us and let us remedy this for you. We will happily meet our obligations under the New Zealand Consumer Guarantees Act if our products develop a fault or are not fit for the purpose described.

    Please note that issues that arise out of product abuse and misuse is not covered by this guarantee. Please refer to our Hangpod Installation Guide to ensure that you comply with all our product recommendations.

  • Shipping policy

    Our free shipping offer is only valid for New Zealand deliveries (except Stewart, Chatham Islands and PO Box numbers). An additional charge may apply to some rural deliveries (RD Addresses). We reserve the right to change or amend this policy without prior notification.

    We aim to have your Hangpod(s) dispatched within 48 hours of receiving your payment. If for some reason your item is out of stock, we will contact you via email to inform you of this. We will work with you regarding timeframes for getting the out of stock item to you as quickly as possible.

    All deliveries within New Zealand require a signature on delivery. If you are not going to be home we suggest sending your Hangpod(s) to a different address where someone can sign for it.

  • International delivery

    Delivery details must include a street address as we do not deliver to post office boxes. We accept no responsibility for non-delivery if you provide an incorrect street address.

    There may be delays due to customs clearance or internal service processing in the destination country. International orders may be subject to import duties or taxes levied by the authorities in your country. These duties, taxes or charges are payable by the receiver.

  • Damaged items and returns

    We have a highly stringent quality control process. To ensure the highest standard is met for every Hangpod, each unit is individually checked and inspected at the point of manufacture, and again prior to shipping – at which point it is photographed and logged in our records until it arrives safely at your door.

    On the very rare occasion that a product arrives damaged. We will do everything we can to resolve this situation to your satisfaction. Please contact us with details of damage with photos if possible.

    We do not offer change of mind exchanges.

  • Security and privacy

    Security is important to us – the entire Hangpod website is encrypted using secure socket layer technology (SSL) and when you checkout a product, your information is encrypted to Paypal’s industry leading secure payment gateway and back.

    Hangpod is also committed to protecting your privacy. Your contact information is collected and held by Hangpod at the offices of Xhexol Limited in Auckland. The information is used to ship the products you order and in relation to our blog competition, to get in touch with winners. We will not share your personal information with others, or sell, trade or rent your personal information to others without obtaining your consent, unless required to do so by law. We take precautions and follow industry best practices to ensure your personal information it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

    We reserve the right to modify this privacy and security policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect.

  • Website terms and conditions of use

    Terms and conditions relating to the Hangpod, www.hangpod.com and the brand and domain owners Xhexol Limited.

    These terms and conditions apply to your browsing and use of this website. These terms and conditions also apply to your use of Hangpod’s Facebook, Twitter and YouTube pages (“Social Media Pages”), in addition to Hangpod’s Social Media Policy and the standard terms and conditions of use of Facebook, Twitter and YouTube that apply between you and each of Facebook, Twitter and YouTube. By viewing the pages of this website, you acknowledge that you have read and accepted these terms and conditions.

    The terms “we”, “us” and “our” or “Hangpod” are a reference to Xhexol Limited as the holder of the domain name www.hangpod.com. References to “you” and “your” are references to you.

    The design and prices of our products are subject to change and modification without prior notice – we reserve the right to so do at any time and shall not be liable to you or to any third-party for any modification, price change, suspension, discontinuance or product being out of stock.

    This website, any information contained on it, and these terms and conditions of use will be governed by, and interpreted in accordance with, New Zealand law. The New Zealand courts have exclusive jurisdiction to hear any disputes concerning matters involving this website.

    Unless otherwise stated, you may access, view, copy, print or temporarily store textual material published by Hangpod.com on this website and our Social Media Pages for your personal use only and, when printing or storing material, in limited quantities.  You may not reproduce, adapt, distribute or incorporate anything from this website or our Social Media Pages in any other work (in whole or in part), including republishing it for any commercial or other purpose, without our express written consent.

    The copyright in all materials (including rights in text, graphics, arrangement and overall design of this website) displayed or available on this website either belongs to Hangpod or is used by Hangpod with permission.

    The website and Social Media Pages may provide you and other users an opportunity to submit, post, display, transmit and/or exchange information, ideas, opinions, photographs, images, video, creative works or other information, messages, transmissions or material to us, the website or others (“Post” or “Postings”). You are responsible for the content of all of your Postings.

    You will ensure that in relation to any material you Post:
    • it does not breach any laws or applicable industry codes;
    • it is not unlawful, offensive, obscene, indecent, defamatory, libellous, fraudulent, threatening, abusive, discriminatory, hateful or could incite violence;
    • it does not contain, refer to or encourage:
    – offensive language;
    – violence towards any thing or any person;
    – damage to property;
    – criminal activity;
    – offensive behaviour; or
    – any activity that is morally questionable;
    • it does not contain or refer to sexual activity or sexuality;
    • it does not contain derogatory remarks about any person or organisation;
    • it does not contain any information that is untrue or incorrect or imply that to be the case;
    • it does not breach the intellectual property rights of any person or organisation; and
    • it does not purport to reflect our views or be binding on, or posted by Hangpod and it’s owners.

    All material Posted by you will be regarded as public information and may be treated by us as such.  In particular, by Posting on our website or Social Media Pages, you acknowledge that we (and/or anyone else) can use, copy, reproduce, modify, publish and distribute the material in any and all media or distribution methods.  This also means we can reproduce your Posts for promotional or commercial purposes (with no compensation paid to you). 

    We do not make any representation about nor endorse nor accept any responsibility for the content or view of material Posted on this website or our Social Media Pages by any person.

    We reserve the right to remove any material Posted by you on this website, and to suspend or prohibit your use of this website or our Social Media Pages, at any time and for any reason whatsoever.

    The Hangpod website and our Social Media Pages may contain links to third party websites. Hangpod has no control over the content of such websites and does not make any representations about, nor endorses, such websites. The links are provided for convenience and informational purposes only. Hangpod is not responsible for the content, validity, accuracy, or the use, of any other website. You should check the terms and conditions applicable to any other websites you use.

    You may not create a link from any other website to any part of this website, without our express written consent.

    Your use of this website and our Social Media Pages is at your own risk. Subject to any terms implied by law (including the Consumer Guarantees Act 1993, where applicable) which cannot be excluded, Hangpod shall not be responsible or liable, in contract, tort (including negligence), equity or otherwise for any direct, indirect, incidental, consequential, special, or punitive damage, or for any loss of profit, income or savings, or any costs or expenses incurred or suffered by you or any other person, arising out of, or in connection with, your access to, or use of, this website, our Social Media Pages or any linked websites.

    All warranties, whether expressed or implied, as to the accuracy, currency, completeness, fitness for purpose or usefulness of the information contained on this website and our Social Media Pages are excluded to the extent permitted by law.

    It is up to you to take precautions to ensure that whatever information you select for your use is free of items such as viruses, worms, trojan horses or other items of a destructive nature.

  • Social media policy

    Hangpod has a Facebook, Twitter and YouTube page (“Social Media Pages”) which are used for promotional purposes, to connect and interact with our customers and fans. We invite you to follow or befriend us to stay up to date with information related to the Hangpod that may be of interest to you.

    This Policy governs Hangpod’s use of the Social Media Pages and your interaction with them. Throughout this Policy the terms “we”, “us” and “our” or the “Hangpod” are a reference to brand owned by Xhexol Limited. References to “you” and “your” are references to you.  “Post”, “Posted” or “Postings” refers to your ability to submit, post, display, transmit and/or exchange information, ideas, opinions, photographs, images, video, creative works or other information, messages, transmissions or material to us, the Social Media Pages or others.

    Hangpod’s Social Media Pages may be managed on behalf of the manufacturer’s of the Hangpod. We may occasionally use some automation (such as tools which generate Posts from RSS feeds) but intend that this will not dominate the messages Posted.

    Hangpod welcomes feedback, comments, reviews and ideas from all our followers, and will endeavour to join in and contribute to the conversation where possible. However, due to resource constraints we are not able to reply individually to all the Postings we receive via our Social Media Pages.

    By Posting to Hangpod’s Social Media Pages, you agree that you will comply with those social media websites’ terms of use and/or community guidelines.

    Hangpod reserves the right to delete any Post that:
    • breaches any laws;
    • is unlawful, offensive, obscene, indecent, defamatory, libellous, fraudulent, threatening, abusive, discriminatory, hateful or could incite violence;
    • contains, refers to or encourages:
    – offensive language;
    – sexual activity or sexuality;
    – violence towards any thing or any person;
    – damage to property;
    – criminal activity;
    – offensive behaviour; or
    – any activity that is morally questionable;
    • contains derogatory remarks about any person or organisation;
    • contains any information that is untrue or incorrect or imply that to be the case;
    • breaches the intellectual property rights of any person or organisation; and
    • purports to reflect our views or be binding on, or posted by, Hangpod.

    Postings on any of Hangpod’s Social Media Pages do not reflect the views, opinions or position of Hangpod, Xhexol Limited, its owners or employees.

    We will endeavour to update and monitor our Social Media Pages during office hours, Monday to Friday (other than public holidays). However, we do not have any obligation to monitor, edit, or review any Posts to its Social Media Pages.

    Our Social Media Pages may occasionally be unavailable and we accept no responsibility for lack of service due to Facebook, Twitter or YouTube downtime.
    If you follow or befriend us on one of our Social Media Pages, we will not automatically follow you back; please do not take this personally. This is so we can best manage our time and resources and so you can easily identify other key related Social Media Pages you may be interested in.

    Hangpod’s decision to follow or befriend a particular Social Media Page does not imply endorsement of any kind. Similarly, the appearance of a Social Media Page as a follower or friend of a Festival account does not imply endorsement.

    Occasionally we may “retweet”, “RT”, “Like”, rate or comment on a Post to our Social Media Pages, however, this does not imply endorsement on the part of Hangpod.

    All material Posted by you will be regarded as public information and may be treated by us as such.  In particular, by Posting on our Social Media Pages, you acknowledge that we (and/or anyone else) can use, copy, reproduce, modify, publish and distribute the material in any and all media or distribution methods.  This also means we can reproduce your Posts for promotional or commercial purposes (with no compensation paid to you).

    The contents of our Social Media Pages are intended for informational purposes only. Hangpod shall in no event accept any liability for loss of damage suffered by any person or body due to information provided on these sites or linked sites.

    You should contact us by email or in writing if you have a formal request, comment or enquiry. Our contact details can be found here.

    If you have any questions about this policy please contact us.

  • Contact us

     Need any help? Got any questions? Please get in touch.

    Your Name (required)

    Your Email (required)

    Subject

    Your Message